"Impossible to get appointments"

I have found it impossible to get appointments - With an ongoing, unresolved health issue since October 2020, I wanted to have an appointment to discuss status and next steps with doctor. 

30/3/21 - called 45 times during morning before managing to get through and make appointment. During call appointment with doctor, she said to call her anytime to discuss issues. I told her of my experience trying to get through. Her advice was to call in afternoons as mornings very busy. 

31/3/21 - I had to attend A&E through the night with health issue.

6/4/21 - Taking doctors advice, called (pm) to make an appointment to discuss next steps. Was told no appointments can be made in the afternoon. Call tomorrow morning!

7/4/21 - Called between 0830 and 0855  71 times to get an appointment. On getting through at 0855, was advised no more appointments today! Call tomorrow. 

I was advised nothing could be done and I must call back tomorrow. What is the point? If you call 71 times before 0900h what chance have you  got. This is not a doctors surgery if you cannot get appointments. Appalling. When I asked for advice what to do next since I am ill, I was told nothing could be done. When I advised I would write this report and call 111  I was advised a doctor might call today and 111 was not appropriate.. I am waiting. 

How do I feel? Let down, anxious, angry and ill. Patients are customers looking for service. This is a surgery that feels like it is doing you a favour but even then, that is a struggle!

I now want to find a new doctors surgery in the Newton Mearns area where this is not the norm and seek recommendations as well as a response to the above.