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"Friendly, professional and efficient"

About: Forth Valley Royal Hospital / Cardiology

(as a service user),

So another visit this time to cardiology. Very impressed with the process and quality of care...start to finish. Also the ethos in the cardiology department which was welcoming and positive. All staff in cardiology with whom I came into contact were professional, friendly, caring, efficient and reassuring. Process from my referral, to being reviewed by Braesview Medical Practice to being seen at the hospital was smooth and trouble free. Communications effective. Follow up completed. Very much appreciated. 

FVR ....beautifully clean and maintained; great signage; all staff with whom I came into contact....really helpful, friendly, caring, professional and efficient.

COVID procedures....very tight as one would expect.

🌟🌟🌟🌟🌟 plus stars! Special thanks to cardiology today for their help and input.

Previously a family member needed to be admitted. Just wanted to take a moment to commend the staff team in Forth Valley Royal Hospital....staff who clean and maintain the hospital; admin and reception staff; porters, nursing staff, doctors, consultants, ancillary staff, restaurant staff for the quality of care experienced over the last couple of days - caring, efficient, warm, responsive, helpful, patient-centred with a good pinch of sense of humour thrown in.

When we think of the pressure the NHS is under; delivering health and care services for everyone who walks through their doors and having to do that on a finite budget, then delivering the quality of care which was experienced by our family member -

a-maz-ing! Thank you

Responses

Response from Catherine Mondoa, Consultant Nurse/Cardiology Manager, Cardiology Deparment, Forth Valley Royal Hospital last week
Catherine Mondoa
Consultant Nurse/Cardiology Manager, Cardiology Deparment,
Forth Valley Royal Hospital

English

Submitted on 07/04/2021 at 12:03
Published on Care Opinion at 12:03


Thank you very much for taking the time to share your positive experience on Care Opinion. I intend to share it widely amongst our multi-disciplinary team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Catherine Labinjoh, Consultant Cardiologist, Cardiology, NHS Forth Valley last week
Catherine Labinjoh
Consultant Cardiologist, Cardiology,
NHS Forth Valley

Hospital doctor, specialising in Heart Disease

Submitted on 07/04/2021 at 13:33
Published on Care Opinion at 13:33


picture of Catherine Labinjoh

Dear Service User FV,

I would like to add to my colleague's thanks for this five star plus review! It means such a lot to the team to know that their efforts are appreciated. We have had to modify our processes a fair bit over the past year so I am pleased that you've been impressed with your journey from start to finish.

It's great to hear that you found the hospital to be spotlessly clean - that's as important to us as it is to you. And I'm delighted you found all the staff to be so helpful. You highlighted the wide range of people who help us deliver care but they don't always get a mention - thanks for taking the time to include everybody with your kind words.

I hope you, and your family member, are now on the mend.

Thank you again for your feedback

Best wishes

Catherine

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Update posted by Service User FV (a service user)

Hello Catherine

I very much appreciate you taking the time to respond to my feedback. I am so grateful for the standard of care which I experienced. And yes......we are all cogs in the machine that is the organisation. Without one set of cogs, the machine would not operate as efficiently. So important for me to recognise the contribution of all departments and support services. Forth Valley Royal and its people to be commended in my view.

Individually, we are one drop. Together we are an ocean. Ryunosuke/Japanese philosopher and poet.

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