"Lack of support"
About: NHS 24 / Breathing Space (Phoneline) NHS 24 Breathing Space (Phoneline)
Posted by thubantd66 (as ),
The person who I spoke to from Breathing Space had an unhelpful tone and appeared disinterested, poor at making quick rapport leaving long gaps of awkward, not therapeutic, silence. Repeatedly said they did not understand what I was talking about, it made me not want to disclose any further after the poor attitude and a very unwanted comment that I actually went back around to because I was very taken aback by it. No sympathy or empathy, I always show people this with comments such as ‘I’m sorry this is happening to you’ ‘that sounds like it was very hard’ etc. I didn’t want comments filled with attitude or advice, which is what the website said I wouldn’t get, I wanted someone to actively listen and say ‘what an awful time you’re having, you’ve done well getting though it’ or something of the likes that’s encouraging, open and therapeutic instead of being asked to call back when I "know what I want to talk about".
I did want to talk which is why it took me 40 minutes to call in the first place. I was taking my time and was continuously interrupted with comments and they then lead the conversation way of course to the point I felt very uncomfortable discussing my stressors (the reason I called which I never got to) with them. Very disappointed and left feeling worse, I’ve never experienced something like this, especially when distressed.