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"Excellent care at Wansbeck General"

About: Wansbeck Hospital / General medicine

(as a relative),

My mother unfortunately suffered a major stroke whilst staying with us at the New Year.

Further to contacting the emergency services, the ambulance was at our property within approximately 10 minutes of the call and immediately commenced the required medical procedure.

From arriving at Wansbeck General A&E, the care that my mother received and the kindness shown to us as her family was tremendous. All staff, although very busy, kept us fully informed from the outset with regard to her condition.

She was transferred to Sunderland Royal Hospital yesterday, since this is where she would have been taken if she had been unwell whilst at home. We only hope that her excellent care continues now that she has been transferred.

Unfortunately, the only time the general public hear about hospitals and care received is via the press (and it is invariably bad press). I would like to take this opportunity to ensure that senior officers within Northumberland PCT are aware of our gratitude and appreciation to all of the staff we encountered - the Ambulance crew, A&E, M.A.U & all staff on ward 9, including the ladies who deliver the drinks & meals and those who keep the ward scrupulously clean.

They have all, without exception, continually shown professionalism within their individual roles and responsibilities; care and empathy along with excellent customer care skills, and they should be commended for this.

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