I firstly want to thank the staff in the minor injury unit for treating me in such a professional manor. I am not one to make complaints however my experience I felt it very important to share.
I had hurt my ankle and rang for an appointment and was offered a morning appointment. As a cancer patient and other health problems, I am extremely clinical vulnerable and I was assured on the phone that the Dungannon Minor Injury Unit was appointment only and is never busy.
When i arrived there was a queue of people and it was overcrowded. The seats in the hallway were full and there was no social distancing.
I had to stand until I was called in.
Many of the people arriving had no masks on.
I felt very anxious and vulnerable.
Overhearing conversations it turns out most of the other people arrived without an appointment, yet were not turned away and seen anyway.
This is completely unacceptable. Vulnerable patients such as myself have been shielding all year. What is the point of an appointment system if anybody can just walk in as these people and seen anyway.
When I raised this with staff I was told it is safer there than in a supermarket. I am not sure as the people walking in without appointments had no masks.
I hope this is addressed so other extremely clinically vulnerable people like myself do not be put at risk.
King Regards
Bergf56
"Clinically vulnerable people like myself put at risk"
About: South Tyrone Hospital / Minor Injuries Unit South Tyrone Hospital Minor Injuries Unit Dungannon BT71 4AU
Posted by Bergf56 (as ),
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