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Very impressed by the service we received

Posted By Happyjojo47

"Very impressed by the service we received"

About: University Hospital Wishaw / Emergency Department

(as a service user),

I had to attend a& e with my son this evening and I was impressed by the professionalism and care from start to finish. The lady booking us in was kind, caring and reassuring when my son was upset. The nurses, radiographers and doctors were all so compassionate and caring. The radiographer even took time to show him around the room as he had never had an X-ray and was feeling apprehensive. COVID-19 has put a lot of pressure and stress on the nhs but I was very impressed by the service we received tonight and that is down to the professional of all the staff in a& e. They made sure that everyone was abiding by the Covid rules in place. Keep up the good work and thank you for everything you do ❤️🌈

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 3 years ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 10/04/2021 at 10:38
Published on Care Opinion at 10:38

picture of Andy Pender

Dear Happyjojo47,

Many thanks for taking the time to post your experience of you and your sons visit to the emergency department.

The staff will be pleased to read your positive feedback and the recognition that everyone was compliant with covid19 guidelines and made the visit person centred.

I will ensure your kind words are fed back to the staff.

I hope he is feeling better and fully recovered.

best wishes

Andy

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