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"Professional and reassuring"

About: Crawley Hospital / Urgent treatment centre East Surrey Hospital / Trauma and orthopaedics

(as a service user),

I had a broken collar bone and elected to have a fixation plate fitted. At every stage from urgent treatment centre in Crawley to my consultation at SASH I have received professional and reassuring advice and treatment at all times and at every stage. When going into surgery assessment my blood pressure was a little higher than normal due to last minute anxiety of the reality of the operation but I was reassured that this was normal and often referred to as ‘white coat syndrome’ from being in a hospital environment and would not affect the operation. Feeling much relieved I was given excellent advice and treatment from the Aneathetist Itsy Miura. The operation was over in a flash after that! Coming round in the recovery ward I was treated to further kindness and reassurance by the team, particularly Adela who got me an ice lolly for my sore throat! Even the orderly who took me to meet my lift was good company! All round I couldn’t fault a single part of the process. I’d like to thank them all!  

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Responses

Response from Osama Nooh, General Manager, Surgical Division, Surrey & Sussex Healthcare NHS Trust 3 years ago
Osama Nooh
General Manager, Surgical Division,
Surrey & Sussex Healthcare NHS Trust
Submitted on 31/03/2021 at 12:49
Published on Care Opinion at 13:36


Dear 'CarelessCyclist' (does your username have anything to do with your injury?:))

Thank you for your kind words which I will make sure reach all members of the team. We strive to offer our patients at SASH the best possible care and experience that we can deliver and am delighted to hear that this was indeed your experience with us in relation to the treatment of your injury. I wish you all the best with your recovery and hope that we continue to meet all your expectations at any point in the future should you require our support at any time. Best wishes.

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Response from PALS Department, Sussex Community NHS FoundationTrust 14 months ago
PALS Department
Sussex Community NHS FoundationTrust
Submitted on 10/02/2023 at 12:35
Published on Care Opinion at 12:35


We are very grateful for your positive feedback regarding the Urgent Treatment Centre at Crawley Hospital which we have shared with the team involved at Sussex Community NHS Foundation Trust. If you would like to discuss the matter in more detail please contact our PALS team at sc-tr.pals@nhs.net. Best wishes.

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