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"This a terrible gp practice "

About: Thorndike Surgery

Me and my wife are both patients at the thorndike medical centre and every week there seems to be a problem and when you have a complaint or a problem you can never get through to them my wife has a long term serious health condition and I also my health problems and every week we put in our perceptions a week before they are due for delivery and every week there is a problem with our perceptions and when you try to get in touch with the practice it takes about one to two hours to get through and when you eventually get through perceptions do not answer there phone most of the time so then you have to through to the main reception who then try to put you back through to the perceptions team and when they do not answer you are then told by the receptionist that it us not there department and there is nothing they can do this is simply not acceptable

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Responses

Response from Thorndike Surgery 4 years ago
Thorndike Surgery
Submitted on 12/04/2021 at 17:35
Published on nhs.uk at 21:04


I am very sorry that you have had problems contacting the surgery we are experiencing extremely high level of calls since the beginning of the last lockdown, calls and emails have substantially increased increased. We have 6 staff answering the phones from 8 am until 18:30 Monday to Friday.

We have also added a dedicated phlebotomy telephone to alleviate the pressure on the main lines.

The best way to contact us is via the web page https://www.thorndike.nhs.uk contact your doctors on line (a blue bar) or “ consult my GP” and click on the admin link you will be given 3 option please click on the most appropriate.

If it’s an emergency your first port of call would be 111 and they would determine the outcome or book you into a slot at our surgery as they have access to some of our appointments every day.

As your complaint is anonymous I am unable to help you directly.

Practice Manager

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