This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Patient confidentiality"

About: York Hospital / Urology

(as the patient),

Although the care which I received when I had surgery in York Hospitality some years ago was exemplary to the extent that I wrote to you chief executive with thanks to the team which looked after me, there was one matter with which I was very unhappy and that was the lack of confidentiality.  

On the occasion that my husband and son visited together one of the nurses embarrassingly took me to task over the matter of the amount that I has drunk one night leading to remarks made regarding my urinary matters and when it had been decided that I was to have more time in hospital, it was my husband who was informed, rather than me, both of these things constituted a breach of confidentiality and were unacceptable.  

I decided at the time not to make an issue of it so as not to dilute the effect of my letter of thanks, but to make contact at a later date; time has passed and a conversation has led me to write to you now in the hope that my remarks will be taken on board and other patients may benefit as it is really not good enough when a patient is well enough to receive communication regarding matters relating to them that information is passed to or in the presence of someone else.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jasmine Rayner, Patient Experience Administrator, York and Scarborough Teaching Hospital NHS Foundation Trust 3 years ago
Jasmine Rayner
Patient Experience Administrator,
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 12/04/2021 at 14:48
Published on Care Opinion at 14:48


Thank you for taking the time to leave your valued feedback.

Firstly, I hope you had a safe and speedy recovery following your stay with us here at York Hospital. It is great to hear that you felt your care was exemplary and enough so that you even wrote a letter of thanks to our Chief Executive. Our staff work hard to ensure they provide the highest standard of care to all of our patients, which is highlighted in your feedback. Secondly, I am very sorry to hear you feel there was a breach of confidentiality. Of course, this is not at all tolerated within the trust and if you would like to, I will leave the details for our PALS team below. The patient advice and liaison team are there for advice and guidance and may be able to help with your feedback in a little more depth. Thank you again for taking the time to leave your feedback and I hope, should you ever need our services again, that we can provide the same high standard of care you received following your surgery.

Telephone: 01904 726262

Email: pals@york.nhs.uk

Opening Hours: 08.30-16.30, Monday-Friday

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by CFF (the patient)

Thank you for your response. There was more than one breach of confidentiality and, as I have encountered this in another hospital and with other patients' confidential information, I can only assume that the problem is endemic, sadly.

Opinions
Next Response j
Previous Response k