"Mixed Responses by Crisis Team"

I'm going through a lot of changes and not coping well.  My GP asked the Crisis Team to get in touch.  One of the changes is that my child is soon leaving home, and I am already anticipating how that loss will affect me.  I'm not sure why, but I was called selfish by a member of the Crisis Team who rang me, which only added to my distress.  I have encouraged my child to be independent and never tried (or wanted) to stop them, so why was I being selfish by admitting to this stranger how much I love my child, that I will miss them, and how I anticipate how much I will struggle to cope? I can only hope that there was some miscommunication, but I was left feeling worse than before I'd been offered 'help'.  

Another team member arranged to see me in a face to face appointment, and I'm very grateful for that.  I have never found it easy talking on the phone and to be given a real appointment shows they value you as they are prepared to give you time.  These two members of staff  present were very kind, caring, sensitive, understanding and respectful, all of the things missing from the team member who rang me first. 

Things are still very difficult, not helped by being told a few days later by phone that there wasn't much the team could do for me.  I had understood from the person who arranged our face to face that they'd be able to support me.  But I appreciate that face to face appointment as it made me feel that I was worth bothering with and trying to help, and not just the selfish person I'd been made to feel I was earlier.  

So, thank you to this member of staff.