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Care Opinion

Kind and understanding

Posted By Paranoid-Depressed

"Kind and understanding"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincolnshire Partnership NHS Foundation Trust / Crisis resolution Pilgrim Hospital / Accident and emergency Pilgrim Hospital / General medicine

(as the patient),

I called my local Crisis team after I took an intentional overdose, the woman who answered was very kind and understanding and didn't try to pressure me into going to hospital, but sent emergency services out to me and kept me talking to keep me where I was so they could find me. The paramedics were also kind and understanding and took me to Pilgrim A&E where I was put in a small cubicle. As to be expected I had to wait a while to be seen and ended up having an extreme panic attack. I had an extremely kind healthcare worker, I believe she was called Ashleigh, sit with me and get me through it, she even took me to the IAC ward where I met another lovely healthcare called Vicky. My nurse was easy to talk to and made me feel safe.

From there I went to the ward which seemed understaffed but everyone, minus one nurse, seemed to still be understanding of the fact I have mental health issues.

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Responses

Response from Ann Munro, Patient Experience Lead, Patient Experience, Lincolnshire Partnership NHS Foundation Trust 3 years ago
Ann Munro
Patient Experience Lead, Patient Experience,
Lincolnshire Partnership NHS Foundation Trust

Submitted on 30/03/2021 at 10:46
Published on Care Opinion at 10:46

Thank you for taking the time to share your experience on Care Opinion. I was particularly pleased to read that you were treated with kindness and understanding by our crisis team, and that their response was a positive factor in you accessing further support and help.

We really value your feedback, and I have shared it with the crisis team

kind regards

Ann Munro

Patient Experience Lead

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Response from East Midlands Ambulance Service 3 years ago
East Midlands Ambulance Service

Submitted on 08/04/2021 at 18:23
Published on Care Opinion at 18:23

Hi there,

Thank you for taking the time to share your kind words with me and I'm pleased to hear our ambulance crews were able to help you and were kind and understanding. I hope you are feeling better now.

If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them.You may contact them via telephone on 0333 012 4216 or email emas.pals@nhs.net.

Best wishes,

Richard Hunter

Ambulance Operations Manager for Lincolnshire

East Midlands Ambulance Service

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