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"Access to Wi-Fi"

About: Forth Valley Royal Hospital

(as a service user),

The Wi-Fi service provided at FVRH is not good for inpatients!

There is no communication. The log in numbers on the log in page are for internal phones. Patients have no contact with the log in people.

With no visitor access to patients technology offers options.

I was cut off yesterday after a procedure with no communication regarding this. A day later I still await WI-Fi?


Response from Elaine Kettings, Person Centred Manager, Nursing, NHS Forth Valley 4 weeks ago
We are preparing to make a change
Elaine Kettings
Person Centred Manager, Nursing,
NHS Forth Valley
Submitted on 25/03/2021 at 13:00
Published on Care Opinion at 16:32

Dear mineralfm65

Thank you for taking the time to provide feedback on your experience with our WiFi services, I understand that this has been frustrating for you.

We have been working to improve our services for staff, patients and visitors. This new service will allow anyone to self register making it easier to access WiFi Services.

NHS FV are looking to make this new access live by the end of April 2021 and this will result in a better services for everyone.

Kind regards

Scott Jaffray

Associate Director of Facilities and Infrastructure- Digital and E Health

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by mineralfm65 (a service user)

Hi, is it possible to have a direct telephone number to the wi-Fi password people?

a number I can Capp direct on my mobile not a FV internal number

I suspect this will happen again on Friday.

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