"Rude phlebotomist and outpatient receptionist "

I had a very bad experience at the phlebotomy unit in Beckenham Becon hospital today.My consultant sent an online request for blood test and advised me to do it in the morning itself . I arrived at phlebotomy unit and took the token. Waited for one hour and the number on the board was not moving at all. One person was called in an hour and the token number was not moving after again .After waiting one hour I pointed out this to the lady in the reception And the reply from her was horrible. She told me to go and sit there in a loud noise. She said the number is moving you go and sit there . They will call . I was shocked but an old gentle man came to the scene and told the lady the same concern . Then she went in and came back and said they will call. From the next moment they started to call the token number.They said they are keeping the appointments in time. I can understand that but they should consider people taken the token and waiting for hours aswell. The phlebotomist who took my blood was very unprofessional.No Viser ,with one glouse in one hand and the same glouse to use the computer .She attempted twice and didn’t get the blood which can be understandable but she was fishing my vein to get the blood.now my hand is bruised and very painful.she was very rude and I am so upset.I am a nurse by profession and when I see these unprofessional things I thought this should be addressed in review .I am on immunosuppressant therapy and there may be so many patients coming there with same . It is our the health care professionals responsibility to follow the guidelines for the safety of patients and ourselve. Please consider this as a concern. Thank u.