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About: Inverclyde Royal Hospital / Elderly Medicine (ward K south, 2 & 3 Larkfield Unit) Scottish Ambulance Service

(as a carer),

My 92 yr old dad is end of life. We have been here before. He was in another hospital, back in August, with pneumonia. My two sisters and I, in full PPE, were allowed in, to spend time with him. Miraculously, he survived, though he has needed daily care.

He has been going downhill, this past couple months. My dad has always made it clear, that he wanted to die at home. But he became acutely unwell, over last weekend, with two bad falls. Doctor came on Monday and said best to be in hospital. Took 7.5 hrs for ambulance. Despite living next door to RAH, he was eventually taken to IRH, which is a good half hr away. From caring for him intensely, for several months, we have now not seen him all of this week. I got to speak very briefly midweek, but he was confused and kept asking me when I was to pick him up! It was very upsetting as my dad is normally, fully ‘there’. He is so very frail, as he has barely eaten for weeks. My dad dedicated his life to the NHS, as a psychiatric nurse... I don’t want him lying there, feeling abandoned by his family. If it was your dad, would you? One of the managers in RAH, got my sisters and I in last time my dad was dying, I am praying someone can do the same at IRH, someone who will do everything in their power to get us in to see our dying dad. I know we are still in pandemic, but if in full PPE, we would surely be fine. Because of caring for our dad we have followed every rule for the year, please, please someone help us?

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Responses

Response from Victoria Cox, General Manager, Older People's Services, Clyde Sector, NHSGGC 3 years ago
Victoria Cox
General Manager, Older People's Services, Clyde Sector,
NHSGGC
Submitted on 22/03/2021 at 11:58
Published on Care Opinion at 16:27


Dear Poppy333,

Many thanks for getting in touch and I am so sorry to hear that your Dad is receiving end of life care. I understand how distressing this must be for you and I'd like to discuss how we can support you and your family. My phone number is 07970317043 if you would like to give me a call, or my email is Victoria.cox@ggc.scot.nhs.uk.

I hope we can speak soon.

Best wishes,

Victoria

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Update posted by Poppy333 (a carer)

Thank you Victoria, for getting back to me so quickly

I'll call you tomorrow.

thank you

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 23/03/2021 at 09:53
Published on Care Opinion at 09:56


Dear Poppy333

Thank you for taking the time to share you feedback here on Care Opinion.

I am incredibly sorry to read about your dad being end of life and receiving end of life care I cannot begin to undertand how this must be for difficult this must be fo you all.

I am also very sorry to read about the extensive delay for an ambulance to reach your dad. I would really like to have the issues you have raised fully investigated for you, including the reason why he was taken to IRH instead of RAH when RAH is closer to him

Please may I kindly ask for you to get in touch with our Patient Feedback team to provide us with your name and address along your father's details which will allow us to locate this incident. The email address is sas.feedback@nhs.scot. If you would also be so kind to make reference to your Care Opinion Username so that if someone else picks it up, they can easily link it to this feedback.

We look forward to hearing from you

Kind Regards

Lesley

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