"Promoting contact with loved one despite confidentiality issues"

My loved one has been in a Glasgow hospital for the past half a year.  They do not want family to be involved in medical decisions but I feel that at times staff have extended this to include a ban on non-confidential information which makes contact and continued help from family difficult.

I would like staff to remember (and acknowledge) that family are and have been a consistent positive presence in this person’s life despite her mental and now physical  illness . Both they and services continue to ask the family to help, especially with day to day needs

Ideally I would like services to reassure the family that they will revisit and speak to our loved one from time to time in an effort to rebuild relationship with family.