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"Lack of joined up services"

About: General practices in Lanarkshire Lanarkshire Community Services / Audiology

(as a carer),

On 2nd March 2021 my wife attended Airdrie Health Centre for an Audiology appointment and was treated very well. However as a follow up to this she was instructed to get a GP appointment to have her ears syringed. The GP receptionist apologised that this was not a service they could provide and suggested we try the local Health Centre. On phoning the local Health Centre they also confirmed that this was not a service they provided. They recommended we try the local chemist which we did with no result. Can someone please tell me where I can get this relatively simple service.

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Responses

Response from Deputy Manager, Audiology Services, Princess Gate, NHS Lanarkshire 4 years ago
Submitted on 22/03/2021 at 11:41
Published on Care Opinion at 16:21


Dear ALLAN2505

Thank you for taking the time to write to let me know that you are happy with the treatment your wife received when she attended the Audiology Clinic at Airdrie H.C. I will pass on your comments to the staff, who I am sure will appreciate the positive feedback.

With regards to ear-syringing, unfortunately this is not carried out by Audiology Services as this is something that your GP practice would treat in the first instance.

If you let me know your GP's details, I will be happy to contact them on your behalf.

Kind Regards

Lorraine Innes

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Response from Lorraine Innes, Deputy Manager, Audiology Services, Princess Gate, NHS Lanarkshire 4 years ago
Lorraine Innes
Deputy Manager, Audiology Services, Princess Gate,
NHS Lanarkshire
Submitted on 30/03/2021 at 16:51
Published on Care Opinion on 31/03/2021 at 09:39


picture of Lorraine Innes

DearALLAN2505

I have e-mailed your GP practice and passed on your concerns around the difficulties you are experiencing.

Kind Regards

Lorraine Innes

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