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Care Opinion

Major heart attack

Posted By Miss fox

"Major heart attack"

About: Crosshouse Hospital / Cardiology Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Cardiology

(as the patient),

My partner phoned 999 after I had said I had a tightening in my chest followed by feeling very unwell and agitated..the first paramedic said it was probably a stomach problem. ao phoned an ambulance to take me to crosshouse. on the way there..the lady paramedic said she wasn't happy with the first ECG I had with the first paramedic.. so stopped the ambulance and did another. where she then said she was redirecting us to hairmyers hospital. as my "heart was unhappy"..I still am didn't know it was a heart attack until I was rushed to surgery where the surgeon told me I was a lucky lady as I had 30 seconds to live. his words. so thank god to the second paramedic who noticed something was really wrong.. dont remember her name but she saved my life. my stay in the hospital when I was referred back to crosshouse was second to none.. looked after me in the high care ward like a member of their own family.. they where brilliant. Thanks very much to all of their staff and nurses 

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Responses

Response from Head of Service - Ayrshire and Arran, West Region, Scottish Ambulance Service 3 years ago
Scottish Ambulance Service

Submitted on 11/03/2021 at 15:41
Published on Care Opinion at 21:04

Dear Miss Fox,

Thank you for taking the time to share your feedback on CareOpinion. I am sorry to read that you needed an emergency ambulance and specialist care at Monklands, this must have been very concerning for you and I do hope you are now on the road to recovery,

It is always positive to receive feedback on the care our staff provide and the difference they make. It is particularly good to read that our paramedic identified your changing condition and was able to redirect you to the most appropriate specialist care for your condition.

I would be more than happy to pass on your feedback to the staff involved and their manager. All I would need is the date/rough time and address that we attended you. This will allow us to locate the job and identify the crew. If you would like for this to happen you can email sas.feedback@nhs.scot. If you would also be so kind as to make reference to your CareOpinion username so that f someone else actions the email they can easily link it to this story.

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Response from Marjorie McGinty, Head of Improvement, Quality Directorate, NHS Lanarkshire 3 years ago
Marjorie McGinty
Head of Improvement, Quality Directorate,
NHS Lanarkshire

Submitted on 22/03/2021 at 13:19
Published on Care Opinion at 13:19

picture of Marjorie McGinty

Dear Miss fox

Thank you for taking the time to provide feedback on your experience of using cardiology services at University Hospital Hairmyres. I am sure your sudden poor health must have been very distressing for you and your partner. I am pleased that you had a positive experience of care and support in University Hospital Hairmyres and I hope that you are now recovering well at home following surgery.

I will be pleased to pass on your kind comments to the staff who strive every day to provide excellent care to their patients.

kind regards

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Response from Laura Harvey, Quality Improvement Lead for Patient Experience, Nursing Directorate, NHS Ayrshire and Arran 3 years ago
Laura Harvey
Quality Improvement Lead for Patient Experience, Nursing Directorate,
NHS Ayrshire and Arran

Submitted on 26/03/2021 at 14:04
Published on Care Opinion at 14:04

picture of Laura Harvey

Dear Miss Fox

Thank you for your post. I am pleased to hear you received excellent care at University Hospital, Crosshouse in our new Acuite Cardiac Care Unit.

It must have been a frightening time for you so its lovely to see how all services came together to provide you with first class care and treatment.

I hope you are continuing to make a good recovery and thank you for taking the time to post your feedback

BestWishes

Laura

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