"My nephew's recent hospital visit"

My nephew attended A & E recently. He rang me distressed, as he had ASD and he was taken into a room, then moved another twice.     He thought the staff had forgotten about him and he was highly anxious that he didn't know what was happening. I told him I would ring A & E and speak to someone.

A doctor answered the phone and I explained how and why my nephew was distressed and could someone go to him and provide some explanation and support. The doctor was amazing he said he would be looking after his care and he would go straight away and check on him. once the staff knew that he had additional needs they kept him informed of everything and made sure his visit was as short as possible. The treatment he received made what could have been a bad experience a really good one. I would like to thank the doctor and medical team for a great job.