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Care Opinion

Discharge from CMHT

Posted By ariesyx67

"Discharge from CMHT"

About: Tiverton Hospital / Silverlea Community Mental Health Team

(as a service user),

I feel my discharge from CMHT has not been a positive experience which is very important to me having had many bad experiences of endings in the past which have impacted me greatly. The care coordinator informed me of my discharge but alas there has been no goodbye meeting or telephone call this I feel is a totally unacceptable way to to treat a patient.

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Responses

Response from Sophie Luke, Patient Engagement, Patient Advice and Liaison Service, Devon Partnership NHS Trust 3 years ago
Sophie Luke
Patient Engagement, Patient Advice and Liaison Service,
Devon Partnership NHS Trust

I am the manager of the Patient Advice and Liaison Service. As a team we offer advice and guidance to patients and staff, we are also the point of contact if you have any concerns about the services you are receiving from the Trust, please call us on 01392 675686, we will do our utmost to help you in any way we can.

Submitted on 10/03/2021 at 14:08
Published on Care Opinion at 16:05

picture of Sophie Luke

Hello,

Thank you for taking the time to provide feedback about the service you received from Trust. I am very sorry your discharge was not a more positive experience. Your comments suggest you were discharged with limited communication from the team and no discharge meeting, which may have been as a result of COVID, but there should have been some discussion with you about this.

I would like to look into this further, but I would need some details from you including your name, date of birth or NHS number. If you would like me to look into this further please contact me on 01392 675686 or via email to dpt.pals@nhs.net providing your contact details and I will be in touch with you to discuss.

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