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I saw lots of inconsistencies

Posted By Brora

"I saw lots of inconsistencies"

About: Western General Hospital / Minor Injuries Unit

(as a service user),

Had 2 visits this week for minor burns to my hand. 

I was anxious to attend as I appreciate there would be lots of changes in procedures as result of COVID 19.  I saw lots of inconsistencies in staff with regards to PPE and distancing  and waiting room rules . 

Staff were standing in small corridor chatting with no masks 

Staff walking between treatment rooms with mask scrunched in their hand and coffee cup in the other.

Reception staff were inconsistent . One allowed me to have my mum stay with me waiting ,another said my mum had to wait in her car. One receptionist allowed a carer to move the seat out of its  marked section .

Waiting area seats were not wiped  between patients 

A member of staff prepared my dressing  then remembered they had no mask on.

Me and my mum did not feel confident in COVID safety in place . We were looking to the staff to lead by example and be professional in their approach 

 

I am a key worker in an early years centre and my mum is an AHP with NHS Fife  really understand the importance of risk assessment to guide good practice.

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Responses

Response from Geraldine Marsh, Associate Nurse Director, Western General Hospital, NHS Lothian 3 years ago
Geraldine Marsh
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 08/03/2021 at 20:57
Published on Care Opinion at 20:57

Dear Brora,

Thank you for taking the time to share your experiences of the Minor Injuries Unit. I am disappointed to learn that you witnessed staff not adhering to proper PPE and physical distancing guidance, and am sorry that as a result you and your mum did not feel confident in our care. I have shared your post with the Clinical Nurse Manager and the Senior Charge Nurse for the area. All staff have been reminded of the importance of complying with infection control procedures. I have asked the Clinical Nurse Manager and site Lead for Infection Control to increase their visits to the area to observe practices.

Once again thank you for bringing this to our attention and can assure you we have taken the matter very seriously.

I hope your mum’s hand is healing well

Kind Regards

Geraldine

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