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Breast Screening Service

Posted By Communication Matters

"Breast Screening Service"

About: Southern Health & Social Care Trust

(as a service user),

I attended for routine mammogram on Friday. My appointment was at the mobile screening unit on the Trust Dromalane site in Newry.  

I received clear communication including guidance on appointment time, PPE and what to expect on arrival. Unfortunately there were no parking spaces available. I circled the site on a number of occasions and was unable to find a parking space. I noticed another two women facing the same challenge.  Michaela, the radiographer saw my challenge and advised me to park my car in front of her car. 

As this appears to be a regular challenge for women attending for mammogram could the Trust secure two parking spaces for women attending for mammogram, reducing unnecessary anxiety and stress ?

Thank you Michaela for your kindness it was appreciated. 

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Responses

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 3 years ago
We are preparing to make a change
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 08/03/2021 at 15:09
Published on Care Opinion on 09/03/2021 at 10:47

picture of Mairead Casey

Good afternoon thank you for taking the time to share your experience about attending the mobile screening unit on the Trust Dromalane site in Newry. We have shared your kind words about Michaela with her, thank you so much.

In relation to your comments about car parking we apologise that there was no parking available and acknowledge how difficult this would have been for you and potentially other women attending for mammograms in the future. We are currently looking into this to see what options are available and we will post at update here to let you know.

Kind regards

Mairead Casey

Patient and Client Experience Facilitator

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