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Awful behaviour from bed manager

Posted By sigmaxy67

"Awful behaviour from bed manager"

About: Antrim Area Hospital / Breast Care

(as a service user),

After double mastectomy for cancer, was in a side room due to autism. Bed manager waited till my carer went home and talked very rudely about me and told me to remove my wheelchair from hospital as it got in their way. Told me I was taking up room and someone could die because of me. Said I didn't look autistic and to just go onto the ward like I was told 

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Responses

Response from Blaithnid Hughes, General Manager, Surgery, NHSCT 3 years ago
Blaithnid Hughes
General Manager, Surgery,
NHSCT

Submitted on 22/03/2021 at 15:36
Published on Care Opinion at 16:39

Dear sigmaxy67;

My Name is Blaithnid Hughes and I am the General manager for Breast Surgery at Northern HSC Trust.

Thank you for taking the time to leave your feedback and I hope that you are recovering well, post-surgery.

I am sorry that you have not had a more positive experience during your most recent stay in Antrim Hospital and I am keen to look in to this matter on your behalf if you wish to provide your information? You can do this via our formal Complaints process or via the Moderators here on care Opinion;

Thank you

Blaithnid

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Update posted by sigmaxy67 (a service user)

I would like to take this further. My therapist had recommended taking action. I find the process very confusing and mentally draining due to my autism

Response from Joy Smyth, Lead Nurse - Patient Pathway, Northern HSC Trust 3 years ago
We are preparing to make a change
Joy Smyth
Lead Nurse - Patient Pathway,
Northern HSC Trust

Submitted on 23/03/2021 at 14:38
Published on Care Opinion at 16:28

Dear sigmaxy67

My Name is Joy Smyth and I am the Lead Nurse for the Patient Pathways Team at Northern HSC Trust.

Thank you for taking the time to share your feedback. I hope you are recovering well.

I am really sorry that you have not had a positive experience during your most recent stay in Antrim Hospital. I am keen to find our more about your personal experience so we can address with my team for learning. I would appreciate and welcome you to contact me either via email joy.smyth@notherntrust.hscni.net or via mobile on 07833232906.

Thank you

Joy Smyth

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