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Disappointing

Story from nhs.uk

"Disappointing "

About: Harleston Medical Practice

I have been waiting for a telephone appointment, which I should have had on Friday. It is now Tuesday! I called again this morning to which I was told ‘sorry’ and that I would get the call today. It is now 18.35, still waiting ........!!

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Responses

Response from Harleston Medical Practice 3 years ago
Harleston Medical Practice

Submitted on 24/02/2021 at 10:46
Published on nhs.uk at 11:14

Thank you for your feedback. I was sorry to hear that you have not received contact from the practice. For confidentiality reasons I am unable to respond to specific concerns here. For this reason I would be grateful if you would contact me at the practice directly so that we may resolve your issue and look to identify how improvements can be made.

Yours sincerely

Maria Flood

Practice Manager

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