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Appalling practice with appalling customer service

Story from nhs.uk

"Appalling practice with appalling customer service"

I have been waiting for a call back for nearly 3 weeks over an urgent medication issue. I keep leaving voicemails, but never have my calls returned. It feels as though Cygnet House has a complete lack of care for the needs of patients that have been referred to them.

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Responses

Response from Lara Harwood, Experience Manager, Hertfordshire Partnership University NHS Foundation Trust 3 years ago
Lara Harwood
Experience Manager,
Hertfordshire Partnership University NHS Foundation Trust

Submitted on 08/04/2021 at 12:57
Published on Care Opinion at 13:43

Thank you for your post, we are sorry for your experience of the service at Cygnet House. Hertfordshire Partnership University NHS Foundation Trust value all feedback which we learn from in order to continuously improve the services we provide. So that we can respond to your individual concerns can I please ask that you contact our Patient Advice and Liaison Service at hpft.pals@nhs.net or call 01707 253916.

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