"Appalling practice with appalling customer service"

Posted via nhs.uk 4 years ago

I have been waiting for a call back for nearly 3 weeks over an urgent medication issue. I keep leaving voicemails, but never have my calls returned. It feels as though Cygnet House has a complete lack of care for the needs of patients that have been referred to them.

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Lara Harwood

Experience Manager,

Hertfordshire Partnership University NHS Foundation Trust

Submitted on 08/04/2021 at 12:57

Published on Care Opinion at 13:43

Thank you for your post, we are sorry for your experience of the service at Cygnet House. Hertfordshire Partnership University NHS Foundation Trust value all feedback which we learn from in order to continuously improve the services we provide. So that we can respond to your individual concerns can I please ask that you contact our Patient Advice and Liaison Service at hpft.pals@nhs.net or call 01707 253916.

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