"MRI Scan, Excellent Service."

I was sent a letter from my consultant to book a appointment at BMI Thornbury Hospital for a scan, the lady I spoke to said it would be Monday 22/2/2021 and I would have a blood test at 12.30pm and my MRI scan at 2.00pm and that was all she said.

Monday arrived and we travelled 33 miles to the hospital, the receptionist was pleasant and very efficient, the H&S (covid-19) was brilliant it was well laid out and planned.

Off I went to give my blood sample, the nurse was lovely and very good at her job I did not feel anything and the nurse never left a mark.

So now I had 1 hr to wait for my scan so I sat in my car with a free cup of coffee, excellent service. I receive a phone call at 1.45pm to say they were ready for me, very efficient, I met this lovely nurse and we went through all the questions, everything was going great until the last question "Do you have a medication patch" yes it is Butec 10 mg/h, "OK well you will have to remove it", I cannot remove it, "Will it not stick back on", No it will not stick back on and I only put the patch on this morning Monday is my change over day. "Well we cannot give you a scan unless you remove the patch" But I cannot remove the patch because the patch should be worn continuously for 7 days and I only get a 1 month supply on controlled drugs prescription which has to be signed for, so I will be 1 week short. The answer "The patch has to come off or you can come back next week".

So that would be another 66 mile round trip plus another blood drawing and another sitting around for 1 hr all because nobody told me what they wanted from me before the appointment, a total lack of communication, so I had to take off the patch and I did not have a spare one to replace it and now I will have to waste my time and my Dr's time to try and get 1 extra patch. So overall the hospital is fantastic and the staff are very professional and make you very welcome, but this lack of communication has black marked my view and has irritated me.

I do not blame the nurse but some one is to blame and it needs sorting out, especially so at present when we are told NOT to travel unless absolutely necessary, having to make an additional journey for the same purpose one week later would indeed have been unnecessary as well as costly and due entirely to absolutely no information from Thornbury as to what was required before an MRI could be done. Not good enough.