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"Getting the vaccine at NHS Louisa Jordan requires a lot of walking"

About: NHS Louisa Jordan

(as the patient),

As ever with the Greater Glasgow NHS, the car rules supreme - which makes the relatively isolated Louisa Jordan Centre extremely difficult to get to, especially so if relying on public transport. In my case, this would have involved a bus journey to Glasgow City Centre and then a train journey to the SEC, followed by a 12 min walk to the front door.

However, even if one has been fortunate enough to get a lift to the facility (as I was), or had a spare £25-£30 lying around to pay for a taxi, one would STILL be confronted by a trek of at least 3/4 mile: 1/4 mile walk to the vaccination area, another 1/4 mile back to the front door, and then a final 1/4 mile back to either the railway station, taxi rank or pick-up point.

It is, therefore, remiss of the NHS Covid 19 organisers to omit the amount of walking involved in getting the vaccination, and apparently ignoring the possibly serious consequences this could present to an infirm person - especially those who have problems walking or difficulties with their breathing. Indeed, on the day of my visit, I found myself out of breath on 2-3 occasions but managed to struggle on - however, I didn't see any provision of wheelchairs should anyone have found the trek too much.

I regard myself as being in the "walking-wounded" category - but had I known beforehand the amount of walking that would be involved in getting the jab, I would probably have declined the offer. Which makes me worry that I will be confronted by the same problems when going for the top-up jab - will I?

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 04/03/2021 at 16:32
Published on Care Opinion at 16:32


picture of Nicole McInally

Dear Worried Blue Eyes

Please accept my apologies for the delay in responding to your post. I wanted to check some details with my colleagues from the Vaccination Teams.

I am sorry to read about the difficulties you encountered when attending your vaccination appointment. We have shared this feedback with the Management Team at the Louisa Jordan to make them aware of the issues you experienced.

At the entrance to the building there are Serco porters with wheelchairs to assist attendees who require this. Staff have been asking attendees if they require assistance and it is disappointing that this was not offered to you on this occasion. There is also a priority queue for patients who require support and there are numerous way-finders to help direct patients to the clinic.

Regarding your second injection I appreciate your concerns. There is a Traveline helpline for people using public transport to find the best way to Covid 19 vaccination centres. The Traveline helpline number is: 0141 465 1878. However, if you are unable to attend the Louisa Jordan you can rearrange your appointment for another site.

If you're aged 75 and over you should phone your GP practice to rearrange your appointment.

If you're aged 65-74 you should rearrange your appointment online (https://vacs.nhs.scot/csp?id=csp_registration) or phone the COVID-19 Vaccination Helpline on 0800 030 8013.

Please accept our apologies.

Kind Regards

Nicole

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