"I feel very let down by ORB"

So i have been working with One Recovery Bucks (ORB) for a little over a year now... i got clean from alcohol and cocaine and was abstinent for just over six months... i had a lapse a very small lapse and very quickly returned to being abstinent...

A few months later my court proceedings were coming to an end and the pressure was extremely hard to deal with but i remained clean until the final hearing... unfortunately due to my mental health and ongoing issues that i still needed to tackle, my children were placed on a SGO and went to live my sister.

So being on my own for the first time in 20 years i felt completely lost and helpless... unfortunately i fell back into using again, and immediately reached out to my key worker in pure desperation and despair. I was at the lowest point in my life i had ever been and had serious contemplations about ending my life.

My keyworker told me that she was referring me back to be put back into structured recovery and i would have a new keyworker. At that time i felt a sense of relief that i was going to get help and my worries and fears were going to heard without judgement, as they were when i first joined ORB.

I couldn't have been more wrong. I continuously contacted ORB trying to get in touch with my new keyworker and was told I had been assigned to a worker. I contacted them only to be told that it was them, but at the last minute i had to assigned to a different keyworker.

I continued with my efforts to reach out as i knew i was getting worse and i was becoming even more anxious and my mental health was taking a very quick and serious plunge towards complete desperation. So finally after 2 and a half weeks of waiting and in between being sectioned, my keyworker contacted me only to tell me i would have to wait another week and a half before they could have the time to have a session and start work on a recovery plan with me. I'm still waiting.

I can honestly say that i feel while working with ORB  and I was clean and engaging to a very high level, doing up to 6 online groups a week ORB couldn't have done more for me. But when i found myself in a dark place and full of anxiety and depression and fear ORB, in my opinion, let me down massively.

It pains me to type those words as i had always had great faith in them.