"Lack of communication = poor MRI experience"

Yesterday I attended the Merlin Centre for an MRI scan. I have had MRI scans in the past and have always had plenty of reassurance and explanation from staff before and during the procedure which has helped make a potentially frightening experience seem very manageable. Yesterday other than checking the answers on the consent form by someone I could barely understand, I was not spoken to at all. I was loaded onto the bed and shoved into the capsule like a sack of potatoes, no-one uttered one word to check if I was ok, explain what to expect, how long it would take, how to communicate if I was experiencing claustrophobia. The capsule was particularly close fitting and I was wearing my covid mask so instantly felt extremely claustrophobic. The apparent lack of concern for my wellbeing was quite shocking and although I'd started the process with no particular worries, I was shaking like a leaf by the time it was over. I really feel that communicating with patients, reassuring them and explaining what they are about to undergo is an essential part of the whole process and not an optional extra, and on this occasion, was completely lacking. I hope my complaint results in other people being treated with more understanding and kindness during their MRI scans.