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"My GP referred me to A&E"

About: Bradford Royal Infirmary / Accident and emergency GPs in Bradford City

(as the patient),

I am writing to let you know this has happens to me when the day I went hospital.

I may sound weird, confused, but I cannot forget this happen to me that day.

People say every day NHS doctors nurses are super heroes. Yes I do believe that. They work 24/7 helping all age group. And would give their entire energy to their patients. But I would like to talk about what happened to me that day when I went to Bradford A&E. That my GP has referred me.

I'm currently isolation and I have got Coronavirus. My symptoms started at the end of January and had my results on Feb 2nd 2021.

I rang 111 two days later. And telling my symptoms. Later that day my GP rang and then referred me to A&E. So i went there that afternoon. Cannot remember the time much, as covid has made me feel so numb, tiring. And confused.

I sat there for nearly 4 hours. I see nurses coming and checking up on patients. There was a nurse who was checking on other patients. But, didn't look at me. I felt different, because they were talking to and treating others so nicely. And to me nothing. Kept on ignoring me.

But a different nurse came and took my temperature.

Few hours later a doctor calls me, told me to go inside a room. Stopped me in the corridors and told me to go back to my seat. So I sat down, in 5 minutes calls up my name and took me to a room.

The very first thing that was said was that I have a very massive coat on.

I didn't like that being said. Because I am a very big person. So I would have a big coat on. It was a size 22. And that is my size .

So he made me sit down. And told me to tell him what happen. I did mention that i feel so tired, numb and confused. But the doctor didn't seem to look bothered.

So then i explained.

And they tell me that my numbers seem to look fine, and that they don't keep patients, only if they need to give oxygen. And they say my my breathing is fine. The says I can go home.

And looked right into my eyes and said it is a very deadly virus out there. I thought the tone sounded quite threatening.I know corona is a very bad illness. That changes your life, and will make your life upside down. I know they were just trying to explain. But the explanations, kind of looked scary.

I'm just thinking is it cause I am Asian. Also wearing a long black burka, had hijab and a big coat on. Because of the virus I wanted to feel protected and warm. I felt really down, but I was fine by what was said.

When I got up to wear my coat I wanted to ask last question about if I am allowed to have any medication. But they had ran out of the door.

I went to find them. But they had disappeared.

I felt they just ran off away from me.

I also saw a nurse sitting in her chair by the computer who looked like they were smirking at me. Then put their head down.

I felt upset when i was going home. I did not feel comfortable with anybody. I only went to hospital. Because my GP told me to go. Said an Xray should be done. And also i am an asthmatic, so A&E should check if I have blood clots in my lungs. But nothing happen in there.

Responses

Response from Samina Fayyaz, Patient & Public Engagement Officer, Patient Experience, Bradford Teaching Hospitals NHS Foundation Trust 3 days ago
Samina Fayyaz
Patient & Public Engagement Officer, Patient Experience,
Bradford Teaching Hospitals NHS Foundation Trust
Submitted on 26/02/2021 at 14:21
Published on Care Opinion at 16:19


Thank you for taking the time to tell us about your recent experience at our A&E department. I am sorry to hear that you were unhappy with the care you received. If you would like us to look into this matter or would like to talk to one of our Patient Experience Officers, then please contact the Patient Experience Team on 01274 364810 or email us at patient.experience@bthft.nhs.uk we will be happy to take your details and look into the matter further.

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