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"Colonoscopy"

About: Royal Cornwall Hospital (Treliske) / Gastroenterology

(as a service user),

This was my second colonoscopy at Treliske. The 'process' is exemplary. The prior  arrangements are superb, followed by the relaxed reception in these covid times, through to pre procedure questions, then on to the colonoscopy. Everything is a well oiled machine, BUT, it has lovely friendly, caring, concerned, knowledgable staff. Everyone knew what everyone else's role was and I was included in conversation, discussion and results. Well done everyone ..... a tick and a gold star to you all.

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Responses

Response from Jess Saunders, Patient Experience Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 6 days ago
Jess Saunders
Patient Experience Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 01/03/2021 at 10:03
Published on Care Opinion at 10:03


picture of Jess Saunders

Dear Fayre,

Thank you for taking the time to share your story with us, and please accept my apologies for the delay in responding to you on here. I was so pleased to see that your procedure went well and that the staff you encountered were friendly, caring and knowledgeable.

I am responding to you as a member of the Patient and Family Experience Team here at the Trust, but I will make sure your story is shared with the team in Endoscopy - I am sure they will be very happy to read about the experience you had.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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