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"The trust is failing me as a patient"

About: Adult mental health / York Access and Crisis Tees, Esk And Wear Valleys NHS Foundation Trust / Adult mental health

(as a service user),

Tewv took over my care 18 months ago, promising my old trust that they would develop and implement a robust support package.

This has not happened. I've been left increasingly unsupported and just dismissed at every opportunity. 

Told that I am difficult and complex (my diagnoses are complex, but why describe me that way?!) and given mixed messages all of the time. 

Been waiting months for a plan, and then after becoming actively suicidal, cmht and crisis team just ignoring me. Not returning phonecalls, not keeping appointments and basically just saying that they need to make a "plan" as a team. I've been waiting 6 months for a "plan" after the meeting to increase help just removed it. Removed specialist therapy and replaced it with nothing. 

Just wish they could be honest and transparent as their website says they are... . 

For a care service, I see zero care and zero human compassion. This trust is failing me, and no one seems to be accountable.  

I have asked them to make sure it is documented correctly and not the usual untrue things they write in notes, so they can't just cover up another failing. 


Response from Karen Collman, Patient & Carer Experience Officer, Tees, Esk and Wear Valleys NHS Foundation Trust yesterday
Karen Collman
Patient & Carer Experience Officer,
Tees, Esk and Wear Valleys NHS Foundation Trust
Submitted on 02/03/2021 at 11:19
Published on Care Opinion at 12:05

We are very sorry to hear you have not had a good experience of our community services in York. As a trust we strive to provide high quality services and are committed to investigating when this does not happen. We would like to offer the opportunity to explore your concerns in more detail, the PALs department would welcome your feedback and can be contacted at or Freephone 0800 052 0219

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