"Phone call received from Family Liaison"
About: Causeway Hospital Causeway Hospital Coleraine BT52 1HS Northern Health & Social Care Trust / Family Liaison service Northern Health & Social Care Trust Family Liaison service Antrim BT41 2RL
Posted by D Dan (as ),
My wife is currently in Causeway Hospital and I received a welcome but unexpected phone call from a member of the Family Liaison team, a team that I didn't know existed. The person I spoke to gave me comprehensive update on the position with regard to my wife's condition and treatment and I was able ask questions and highlight areas of concern that I had and I was happy to hear that nursing stall would be briefed with the matters I raised.
It is my understanding that the Family Liaison service has been introduced due to visiting restrictions during the COVID-19 pandemic but I would like to see this service continued post COVID-19. My previous experiences of obtaining updates on next of kin in hospital has been extremely negative, with efforts to speak to appropriate staff at visiting time or via phone failing miserably, probably no fault of the under resourced staff on the wards but something that had been seriously unsatisfactory.
This Family Liaison service is the perfect solution, suitably qualified personnel, given adequate time to liaise between the medical staff and concerned next of kin like me, win win all round in my opinion.