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Care Opinion

Palliative Care Outreach Service.

Posted By TAG306

"Palliative Care Outreach Service."

About: Queen Margaret Hospital / Palliative Care and Hospice

(as a service user),

I would like to commend the staff from the Queen Margaret Hospital, Palliative Outreach Team for the amazing service they provided my dad and my family at such a difficult time.

Every single member of staff that visited were not only caring and considerate with my dad, but also to us as a family.

This is such a valuable service, especially during the pandemic, as we were lucky enough to be able to get our dad home for end of life care.

If he had stayed in the hospital, we would be unable to visit and may not have got to spend his last moments with him.

I hope that this service is able to continue even beyond Covid, as it has allowed us to have precious time with our loved one.

Thank you to each and everyone of you for helping make this possible, you truly are angels.

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Responses

Response from Michelle Williamson, Clinical Services Manager, Community Hospital Medicine for the Elderly, NHS Fife Health & Social Care Partnership 3 years ago
Michelle Williamson
Clinical Services Manager, Community Hospital Medicine for the Elderly,
NHS Fife Health & Social Care Partnership

Clinical service manager for inpatient Medicine for the Elderly wards covering St Andrews, Adamson, Glenrothes, Cameron and Queen Margaret Hospital

Submitted on 18/02/2021 at 14:21
Published on Care Opinion at 14:21

picture of Michelle Williamson

Dear TAG306

Thank you for sharing your experience at such a difficult time. We really value your feedback

The Palliative Outreach Team strive to facilitate the wishes of those we care for recognizing the importance of this for our patients and their families, and to know that that allowed you all to have precious time with your loved one is really important to us.

I can see from your post that the care and compassion that you all received made such a difference to you and the journey you have been on.

I will pass on your thanks to the team who were involved in your Dad's care.

We are pleased that we were able to support you all at what is a difficult time in one’s life and our thoughts are with you all.

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Update posted by TAG306 (a service user)

Thank you.

Response from Olivia Robertson, Head of Nursing, Nursing Directorate, Fife Health & Social Care Partnership 3 years ago
Olivia Robertson
Head of Nursing, Nursing Directorate,
Fife Health & Social Care Partnership

Submitted on 11/03/2021 at 17:55
Published on Care Opinion at 17:55

picture of Olivia Robertson

Dear TAG306,

I would like to thank you for taking the time to post such lovely feedback during what can only have been a very difficult time for you.

It is so heartening to hear that the Outreach Team went above and beyond to support you and your family to have such precious time together and the positive impact this has had on your experience. They will be so happy to receive such welcome feedback as they always strive to provide the highest quality, compassionate care.

On their behalf, I would like to wish you and your family all the very best for the future and thank you sincerely for your kind words.

Best Wishes

Olivia

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Update posted by TAG306 (a service user)

Dear Michelle and Olivia,

I honestly couldn’t have gone without acknowledging the team, as they certainly made a very sad, stressful and upsetting period of time, so much easier, allowing us to have what we can only describe as the most precious time with our loved one.

I absolutely take my hat off to each and every one of the amazing team.

Thank you again

Response from Michelle Williamson, Clinical Services Manager, Community Hospital Medicine for the Elderly, NHS Fife Health & Social Care Partnership 3 years ago
Michelle Williamson
Clinical Services Manager, Community Hospital Medicine for the Elderly,
NHS Fife Health & Social Care Partnership

Clinical service manager for inpatient Medicine for the Elderly wards covering St Andrews, Adamson, Glenrothes, Cameron and Queen Margaret Hospital

Submitted on 12/03/2021 at 11:53
Published on Care Opinion at 11:53

picture of Michelle Williamson

Dear TAG306,

Thank you very much for your very kind words. It is a privilege for us to manage such an amazing team who enable many families to spend this important time with their loved ones making memories.

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Response from Olivia Robertson, Head of Nursing, Nursing Directorate, Fife Health & Social Care Partnership 3 years ago
Olivia Robertson
Head of Nursing, Nursing Directorate,
Fife Health & Social Care Partnership

Submitted on 12/03/2021 at 16:51
Published on Care Opinion at 16:51

picture of Olivia Robertson

Dear TAG306

Thank you so much for your response. As Michelle says, we are privileged to work with such professional staff who go out of their way to put the person first and deliver high quality, compassionate care.

Thank you

Best Wishes Olivia

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