"My stay in CAU Ayr Hospital."

I was admitted to CAU on two occasions the first at the end of January 2021 I was looked after by a nurse called Emma on day shift in the lime ward, this woman stands out from the crowd always helping assisting the patient, any questions I had about my condition were backed up by extensive knowledge anything i needed was immediately done. My partner would ring and Emma would keep her up to date with so much detail as at points I was unfortunately too tired to be speaking on the phone. For me she was going above and beyond her role. She is a real role model for the other staff. 

I was admitted again  to the Ambulatory ward ACA, during my stay I was having issues with the day shift nurses/assistants as no one was talking to me and rarely asking if I was okay or needed assistance. I asked for some pain killers early in the morning and wasn't given them till 2pm that day. On the night shift, luckily Emma was in again who had taken great care of me in my previous admittance. She could see straight away I was in a lot of pain and she gave me the correct medication to help, I was completely in the unknown, wasn't told any of my test results for the day and no idea what was happening. Emma was straight on the case not only updating me but my partner as well. Again this woman is a model example for the other staff, so polite, helpful and caring. Some other staff were good also but in my eyes nothing compared to Emma - she really does go above and beyond for her patients under her care.

On my second admittance, I had an issue with a member of staff. After tests were done I was told by this member of staff that  nothing else can be done for me, I was still in a bad way and after only having my lumber puncture a few hours earlier I was kicked out and sent home. My mother wanted to speak to the nurse and Doctor before being discharged as she did not agree that I was being discharged for the second time with no diagnosis. My mother wanted to ask them various questions and also ask about Addison's disease. After my mother phoned I got a right talking to by this member of staff, saying I was wasting the NHS's time, I shouldn't be asking all these questions and that i was taking up a bed. A lot more was said to me in the waiting area and I couldn't take any more, I just left having to walk outside in the snow with all my belongings so i could get in a taxi.

I was in pain after getting to the main door after the lumber puncture. The next day i was called back to hospital for blood test and it was found that i did in fact have Addison's Disease.

I never want to be treated by this particular staff member every again if I return to hospital, . People don't just get admitted to hospital these days for nothing, especially with the current situation with COVID. This staff member made me feel awful did they really think i want to be in hospital for the second time?

I am now under the care of Prefessor Collier who works out of the diabetic section in Ayr hospital and he has been fantastic and explained everything very well to me. I am confident going forward I am under good care under professor Collier.