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"There wasn't any signage"

About: Southern Health & Social Care Trust / COVID vaccination programme

(as a service user),

I've been to the Covid Vaccination Clinic and I have to say its all very well organised, all very good.

My only complaint would have to be that we were told it was at the Craigavon Leisure Centre, but it actually took place at the New South Lake Leisure Centre. So we duly turned up at the old centre we were used to, and there was nobody there. We arrived in the bad weather and there was no one to tell us what was going on.

I think the issue is how new the centre is - it is brand new, completely unused as a leisure centre yet, so there wasn't any signage pointing us there. The library beside the old centre was actually giving out maps to explain where to go because they were being inundated with people confused like me. I wanted to leave feedback to make sure the people who organise this are aware of this issue.

When I arrived at the correct centre, the whole experience was good. It was extremely well run and well sanitised, I felt very safe in that environment. The actual care was very good.

Responses

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, SHSCT 2 months ago
We are preparing to make a change
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
SHSCT

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 22/02/2021 at 09:49
Published on Care Opinion at 10:09


picture of Mairead Casey

Good morning thank you for taking the time to share your experience of going to the Covid Vaccination Clinic and for your kind comments about this experience and I have shared this with the team.

We also wish to thank you for highlighting the issue about the confusion about location of the centre. We are not sure who provided you with the incorrect information, however we have looked into this issue with our Estates colleagues. We have been advised that they had been working on this already and that on Thursday the AA were due to put up additional signage.

We have also linked in with our colleagues in Communications about this feedback and they are going to send further updates to clarify the location through our social media platforms.

We hope that this will help to avoid any further confusion.

Kind regards

Mairead Casey

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Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, SHSCT 4 weeks ago
We have made a change
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
SHSCT
Submitted on 26/03/2021 at 10:14
Published on Care Opinion at 10:18


picture of Christine Armstrong

Dear humanitiesrw69 - again thank you for providing this feedback regarding signage to the COVID vaccination centre. As my colleague Mairead explained above this work was already underway with the AA and I can confirm that signage is now in place.

Thank you again for highlighting this issue and hopefully the signage will avoid any further confusion for people attending the vaccination centre

I hope you are keeping safe and well

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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