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"Minor injuries unit - excellent experience"

About: Whipps Cross University Hospital

I went to Whipps Cross A and E at lunchtime on 10 February 2021 having fallen and hurt my wrist. Registration and triage were very efficient and I was quickly referred to the Minor Injuries Unit. I was seen immediately by a lovely nurse who sent me for x-ray. When I returned with x-rays showing a broken wrist she gently bandaged it with a plaster cast. In total I was in the hospital not much more than an hour after I first walked into A and E. I was told I would be contacted by the fracture clinic within 72 hours for review but was in fact called the next day and offered an appointment for review/permanent cast for the 15th February. Please pass on my thanks to all the staff concerned (I'm sorry I can't remember the nurse's name) for their high level of professionalism and kindness. I am very grateful.

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Responses

Response from Whipps Cross University Hospital 2 weeks ago
Whipps Cross University Hospital
Submitted on 15/02/2021 at 05:21
Published on nhs.uk at 15:16


Dear Sarah

Thank you very much for taking the time to write such a positive feedback about one of our hospital services. We were pleased to read that you received such good person centred care when you attended Whipps Cross Hospital Emergency Department, and that you was followed up in a timely manner. We will ensure that your kind words is shared with the Team.

Kind regards

Central Complaints Team

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