This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"First baby scan"

About: Croydon University Hospital / Maternity

(as the patient),

We visited Croydon hospital for our first pregnancy scan. 

Sadly our experience was ruined by a rude interaction with a receptionist and a nurse whos' service was poor. They wasn't friendly, no explanations and almost made us feel like we shouldn't be there!

For us it was supposed to be a magical day but we were rushed in although we arrive early, no conversation, no explanation as to what's happening in the scan. An image pretty much thrown at us and no goodbye!  

It was terrible service.

My partner had to wait outside with the other men until called, in a tiny area, huddled together.... not exactly covid safe. He was then treated like he wasn't even involved in the scan, such a shame.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Baljit Rana, Senior Quality Facilitator, Croydon Health Services NHS Trust 3 years ago
Baljit Rana
Senior Quality Facilitator,
Croydon Health Services NHS Trust
Submitted on 02/03/2021 at 16:53
Published on Care Opinion on 03/03/2021 at 10:20


Dear Patient

Thank you for your email and I am extremely sorry to hear of your experience. We would like to invite you to discuss the matter further with us. In your earliest convenience, please can you contact our patient experience team on 0208 401 3210 or via email on ch-tr.pals@nhs.net

Kind regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k