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Communication issues

Story from nhs.uk

"Communication issues"

About: Royal Oldham Hospital

Went to A and E after being advised by 111. Triaged by a nurse sent to wait in the car park for which was supposed to be 1/2 hour for a doctor to ring. A doctor from icc rang under the impression we were there. Had to wait yet another 1/2 hour til A and E and icc communicated effectively. The doctor spoke over me via a telephone - didn’t listen to my concerns. Was told to pick up a prescription from a particular pharmacy which was to be sent over straight away. Went up no prescription had been received. Felt fobbed off, unheard, stressed and let down. In the past I’ve had no problems with care but was let down on this occasion

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Responses

Response from Royal Oldham Hospital 3 years ago
Royal Oldham Hospital

Submitted on 19/02/2021 at 10:35
Published on nhs.uk on 20/02/2021 at 19:29

Dear Anonymous

Thank you for taking the time to leave this feedback. Please see the below response from the service,

"We are sorry that you were unhappy with the service you received. The service you accessed was provided by gtd healthcare and we are keen to discuss with you what happened so that we can learn from feedback to improve patient care. We would be grateful if you would ring us on 0161 337 2255 to discuss your experience"

Alternatively you can contact the Patient Advice and Liaison Service (PALS) on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns.

Kind regards

The Patient Experience Team

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