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"The vaccination experience was very positive"

About: The Ulster Hospital / Covid Vaccine Centre

(as a service user),

The staff were lovely, kind and thoughtful. They seemed conscious of each person as a person, not just a unit to be vaccinated. I was impressed. My heart was slightly misbehaving when I was in the vaccination queue, and the nurse, Kerry, bless her, took appropriate precautions in getting the doctor to check me, and was very reassuring and kind. Afterwards they made sure I got help to return to my car. The two minibus drivers I met were also friendly and helpful. The staff seemed to be relating well together which always helps a place to feel relaxed and working well. The actual vaccination experience was very positive. 

I was not impressed with the signage at the hospital. There was nothing obvious to say where to park, and a sign outside a building was totally misleading. When I asked a Trust employee where I should be, as the sign wrongly indicated his building, he said they had been trying to get the sign changed for 3 weeks. It meant that older people were struggling unnecessarily to walk up a long, to me, hill. 
More about:

Responses

Response from Covid Vaccination Team, Covid Vaccination Centre, South Eastern Health & Social Care Trust 2 weeks ago
We are preparing to make a change
Covid Vaccination Team
Covid Vaccination Centre,
South Eastern Health & Social Care Trust

Submitted on 13/02/2021 at 10:31
Published on Care Opinion on 15/02/2021 at 15:38

Thank-you for taking the time to share your experience about your time at the Vaccination Centre. I am delighted to hear your time in the Centre was such a positive one. This is a reflection of our hard working team who want to ensure our service is safe, efficient and delivered in a caring, timely and professional manner. I apologise for the issue with signage to the Centre and for any confusion or distress this may have caused. We are currently in the process of adding additional signage on site to help rectify this.

Kind Regards

Maggie Magowan

Lead Nurse

Vaccination Centre

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Richard Earney, Facilitator for Patient and Client Experience/Online User Feedback, Safe & Effective Care, South Eastern Health & Social Care Trust last week
We have made a change
Richard Earney
Facilitator for Patient and Client Experience/Online User Feedback, Safe & Effective Care,
South Eastern Health & Social Care Trust

Submitted on 19/02/2021 at 14:51
Published on Care Opinion at 15:49

picture of Richard Earney

Hi thank you21,

I wanted to update you on behalf of the Covid Vaccine Centre about the issue you posted about lack of signage on the Ulster Hospital site.

I am pleased to say that as a direct result of your story and a few others commenting on the same issue that we have now placed more signage around the site directing to both the Vaccine Centre and also the allocated parking for those attending for their vaccine. I have included some images of the signs below which are placed at each entrance to the site as well as on the routes around the hospital site.

Image title

Image title

Thank you again for leaving your feedback on this issue and we hope as a result those attending the centre will find their way easier when attending.

Regards,

Richard

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by thank you21 (a service user)

Thank you! Some other people came into the same wrong building as I did, and then had to walk up the hill, which was quite an effort for me, so appropriate signage will be excellent. I hope others will go directly to the right place now and I look forward to seeing the signs when I return for my second vaccination.

Thank you for taking notice and for acting.

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