This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Poor care experienced by my unwell Mum"

About: Crosshouse Hospital / Ayrshire Doctor on Call (ADOC)

(as a relative),

My Mum has been unwell for a few weeks but has deteriorated in the last 4 days with what we suspect is heart failure due to her symptoms. 

She called 111 as advised to do so by her GP and the doctor she spoke with advised her to get a covid test and made arrangements for her to be reviewed by a doctor later that day, she came to Lister Street for this review and covid test , ( which was a struggle as she can hardly walk due to feeling so unwell) the doctor came into the room, she attempted to show them her swollen legs, they replied, “you do know you’re  not here for that, you’re here for a test”. She didn’t have the strength to argue or state she had been told to come to have a review by a doctor.

She now has an appointment with her own GP tomorrow who is finally taking some action by commencing her  on diuretics and taking bloods, shame this never happened when she was reviewed by the doctor at Lister Street. 

What happened to getting the right care at the right time at the right place, that certainly hasn’t been our experience. 

Responses

Response from Laura Harvey, Quality Improvement Lead - Person Centred, Customer and Staff Care, Nursing Directorate, NHS Ayrshire and Arran 2 weeks ago
Laura Harvey
Quality Improvement Lead - Person Centred, Customer and Staff Care, Nursing Directorate,
NHS Ayrshire and Arran
Submitted on 12/02/2021 at 16:49
Published on Care Opinion at 16:49


picture of Laura Harvey

Dear L1234

I am sorry to read of the poor experience you mum had when accessing our out of hour service. This is definitely not what we wish for any of our patients.

If you wish us to explore this any further, please don't hesitate to get in touch with me on

Laura.Harvey@aapct.scot.nhs.uk or via telephone on 01292 513610

Please note - I am on annual leave until Monday 22nd February

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k

Keyboard Shortcuts

Navigation
Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Actions
Focus Search Box /