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"Mental health care pilgrim A&E"

About: Lincolnshire Partnership NHS Foundation Trust / Liaison psychiatry United Lincolnshire Hospitals NHS Trust

(as the patient),

I went to A& E when I was struggling with my mental health and felt suicidal after being in there a few hours some one from the mental health team came to speak to me then went on to discharge me I told them I didn't feel I could keep myself safe and said I would kill myself when I left the department they walked off a nurse came over and said I had to leave I asked if I could speak to someone else for a second opinion and that was refused to which security was called and they dragged me down the corridor and onto the floor leaving bruises all down my arm.

I was told repeatedly that a& e isn't the place to go if your suicidal and that the crisis team would call me when I got home that night that of course never happened and I was left completely alone feeling very vunerable and unsafe 

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Responses

Response from Ann Munro, Experience of Care Lead, Patient Experience, Lincolnshire Partnership NHS Foundation Trust 4 years ago
Ann Munro
Experience of Care Lead, Patient Experience,
Lincolnshire Partnership NHS Foundation Trust
Submitted on 24/02/2021 at 09:47
Published on Care Opinion at 16:19


I am really very sorry to read this feedback and that you were left feeling unheard and unsafe. This is not the standard of care and treatment that we strive to provide. If you would like to contact me via email at fiona.jackson16@nhs.net or alternatively you could telephone me on 07813546014, I would really welcome the opportunity to discuss your experience further and look at how we can improve people’s experiences of services.

Kind regards,

Fiona Jackson

Service Manager Mental Health Liaison Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Not ok (the patient)

I've emailed you

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