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"Lakeside Mental Health"

About: Lakeside Unit

(as a service user),

I felt like I was in hell. That place should be closed, doctors expose our traumas, it is not a case study it is exposition. Rudes, absolutely rudes, if we ask for help with a trauma they increase the trauma don't treat it. A senior member of staff seemed to say it was ok be raped and suffer sexual assault. I found them  disgusting, the nurse uncovered me during the evening and shouted just because I wanted to talk that day. I have traumas with the doors banging and the doctor saying to me I was just a spoiled person because multiple rapes, sexual assault, domestic violence and others was just ok for them. Also discharged me I felt just because I complained with West London Mental Health, not because I was ready to be discharged. I kept 3-4 months at home trying to cope after been in that hell. Thanks God that lockdown actually helped me. Got traumatised with mental health problems getting more crises since I left that place than I was before. Nightmare. Careless.  Unprofessional.

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Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 3 years ago
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust
Submitted on 22/02/2021 at 13:45
Published on Care Opinion at 13:45


Dear Service User

Thank you for your feedback and we are very sorry to learn about your recent experience at Lakeside. We would appreciate an opportunity to address your concerns. Please contact our Service Manager on 0208 483 1403 who would welcome an opportunity to discuss this with you.

Kind regards

Ajay Dhoopnarain

Service Manager

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