. I want to explain about what happened when I received my letter from the hospital to book my test. I used the remote interpreter booking agency InterpreterNow to make the appointment. There was an initial issue because a nurse was to contact me remotely at an agreed time but the link they emailed didn’t work, so I had to call them using InterpreterNow.
The nurse Maria was fantastic, even though we had never met and I wasn’t sure if she would be Deaf aware, she knew how to work with an interpreter, which felt good. She prepared me for what to expect from the procedure. I wasn’t expecting her to provide me, unprompted, with a number I could text if I had any queries because she was aware, as a Deaf person, telephoning the service isn’t accessible. I’m really grateful to Maria and HSC for understanding the difficulties Deaf people face when people are not aware of our needs, especially during the pandemic.
I also want to say how impressed I was with the instructions before procedure leaflet explaining fasting and when to take the medication in preparation for the procedure. It was fantastically clear and the use of diagrams instead of reams of text was invaluable.’
It’s great to see the service is Deaf-friendly and that the leaflet we worked on has had the desired effect.
Video of story in BSL
This is a translation by a BSL translator
Video of story in ISL
This is a translation by an ISL translator
"Endoscopy, interpreter services"
About: Altnagelvin Area Hospital / General Surgery Altnagelvin Area Hospital General Surgery Londonderry BT47 6SB
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