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Telephone answering service

Posted By Fayre

"Telephone answering service"

About: Royal Cornwall Hospital (Treliske) / Gastroenterology

(as a service user),

Rang endoscopy department in a panic about a Covid test pre treatment. Answering service excellent, keeping me up to date frequently as to where I was in the queue. Got through, very efficient and full answer to my query, thereby stopping my anxiety. A silly question, treated with care, concern and empathy.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/02/2021 at 15:52
Published on Care Opinion at 15:52

picture of Jess Saunders

Dear Fayre,

Thank you for taking the time to share your story with us - please accept my apologies for the delay in responding to you on here. I was really pleased to read about how the Endoscopy team were able to answer your query, thus stopping your anxiety. I know how stressful it must be coming into hospital without the added pressure of a global pandemic so I was glad to see they treated in a caring and empathetic way.

I am responding to you as a member of the Patient and Family Experience Team here at the Trust, but I will ensure that your story is shared with a team so they know they are doing a fab job!

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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