This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My advocate has been amazing"

About: Citizens Advice Sheffield / Sheffield Advocacy Hub

(as a service user),

I have had the involvement of an advocate (Kate)   from Sheffield Advocacy Hub for around the last 18 months. The waiting list was long but 100% worth it (and happened to come through at a really pivotal time). I have had a very complex and at times, traumatic, ongoing situation with my mental health care. My advocate has been amazing, supporting me through navigating through this difficult time, contacting people on my behalf, advising me, supporting me in difficult meetings and supporting me to submit a formal complaint. She was insightful, compassionate and understanding. Her knowledge of the system was brilliant and I really appreciated how easy she was to contact and that she remained involved until I no longer needed advocate input. I would thoroughly recommend anyone who is concerned the long wait might not be worth it to stick with waiting for an advocate!  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Danielle Atherton, Advocacy Manager, Citizens Advice Sheffield 3 years ago
Danielle Atherton
Advocacy Manager,
Citizens Advice Sheffield
Submitted on 08/02/2021 at 16:27
Published on Care Opinion at 16:38


picture of Danielle Atherton


Thank you so much for taking the time to tell us about your experience with your advocate Kate. I'm really glad to hear that you found working with her so helpful, and I'll pass on all of your lovely comments to her.

Thank you very much too for your comments regarding the waiting list. I know waiting can be especially difficult for people when they need advocacy, and this is an area we are always working to improve. I'm very glad that once you were allocated an advocate that you did find the experience worthwhile and were able to contact your advocate more easily.

I hope this message finds you well and once again, please know that we very much appreciate you feeding back.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k