"failure of services"

i have a son with paranoid schizophrenia. he found it so easy to get hold of crack cocaine in your 'secure' newsam centre, and the less secure becklin centre, that after a section lasting many months, he left with a crack habit he did not have when he was first sectioned. 

i also help a lady with severe anxiety, who has been waiting 5+ years for an appointment with your psychiatric liason service. she is repeatedly put on your 18 month waiting list, only to be told after 18 months that she was removed (without informing her) for not responding to letters that she DID respond to.

so i presume your waiting list causes distress to the vulnerable, as it has never led to an actual appointment, not even when the lady was in a most terrible state and repeatedly trying to harm herself.

If feels to me that your service is a cruel joke for patients.   I feel you should be held liable for your failure to help those in desperate need.