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Care Opinion

Asthma follow up

Posted By Harry1

"Asthma follow up"

About: Glasgow Royal Infirmary / Respiratory Medicine (Wards 2, 6,7 10 & 16)

(as a service user),

I was to have a follow up   telephone appointment with respiratory nurse   on 7/1/21 however this didn’t happen even though nurse called to confirm I was sent a letter with appointment date 3/2/21 and was told to ignore this as they had brought my appointment forward, when I didn’t receive a phone call I contacted appointment s and was told there has been a mixup and that I would be called on the 3/2/21 again this never happened and I called appointments again and was go talk number to call however this seems to out of service 

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Responses

Response from John Carson, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 3 years ago
John Carson
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 09/02/2021 at 15:52
Published on Care Opinion on 10/02/2021 at 09:55

Dear Harry1,

I am sorry that you have not yet received a telephone nurse consultation and for a lack of clear communication. If you are happy to be contacted by our patient engagement team and share further contact details, I will ensure that a member of the respiratory nurse service makes contact to offer an appointment time convenient to you.

best wishes

John

John Carson

Chief Nurse North Sector

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 10/02/2021 at 10:50
Published on Care Opinion at 10:50

picture of Nicole McInally

Dear Harry1

Following on from John's response, I would be grateful if you could email your personal details to PatientExperience@ggc.scot.nhs.uk

Many thanks

Nicole

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