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Stroke victim

Posted By Chalk

"Stroke victim"

About: Bradford Royal Infirmary

(as a relative),

Admitted to Bradford Royal Infirmary ward 6 after having a stroke.

Appreciate things difficult due to covid and nobody is allowed to visit  so worrying times for families as we can only go by what we are being told.

Please do not take what they tell you for granted ask questions and keep asking.

We have receive that many conflicting tales from doctors, nurses, therapist and SS I sometimes wonder if thay are talking about the same person.
At this present time we have been told she will be coming home on Friday the ward no nothing about it, therapist were suppose to be introducing new foods over a week ago looks like that's not happened,
and the list goes on

At this moment in time we dont know who to believe its appalling firstly for the patients ,seems there just getting basic care and not the care they are entitled to and for the families who have to go through all the upset

 
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Responses

Response from Bradford Teaching Hospitals NHS Foundation Trust 3 years ago
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 05/02/2021 at 11:44
Published on Care Opinion at 13:47

We were very sorry to receive your comments and concerns via Care Opinion about your experiences at Bradford Royal Infirmary.

It is very difficult to respond to the concerns you have raised without being able to investigate them in more detail.

We take all issues surrounding patient care very seriously and would very much like to hear from you directly.

We would therefore like to encourage you to contact our Patient Experience Service Team (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk.

They will be able to discuss your concerns in more detail and will be happy to support you with the issues you have raised.

Response from Stroke Association 3 years ago
Stroke Association

Submitted on 08/02/2021 at 10:53
Published on Care Opinion at 10:53

Comment from the Stroke Association

Hi there,

We’re sorry to hear about your stroke and the problems you have had with your care.

Here at the Stroke Association, we’re here for anyone who’s been affected by stroke. You might want to know more about stroke and its effects, be looking for practical information and support, or need someone to talk to. That’s where we can help. If you’d like to talk to us, the Stroke Helpline is open:

Monday, Thursday and Friday from 9.00am to 5.00pm

Tuesday and Wednesday from 8.00am to 6.00pm

Saturday from 10.00am to 1.00pm

The helpline number is 0303 30 33 100. You can also email us at helpline@stroke.org.uk.

We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there’s a service in your area from our website www.stroke.org.uk/finding-support

Finally, you can find lots of information about stroke on our website at www.stroke.org.uk.

I hope this is helpful and that you’re now getting any support that you need to make the best recovery possible.

Stroke Helpline

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Chalk (a relative)

I'm a relative not the patient, as it says in the heading.

Response from Stroke Association, Stroke Helpline, Stroke Association 3 years ago
Stroke Association
Stroke Helpline,
Stroke Association

Submitted on 10/02/2021 at 11:46
Published on Care Opinion at 11:46

Thanks for your reply - I'm so sorry we missed that detail - we do appreciate you highlighting our mistake.

Just to make you aware that our Stroke Helpline and other services are here to support relatives as well as stroke survivors. We hope that your relative is making good progress, though I appreciate that it sounds like you've had conflicting information about this from the hospital at times.

Stroke Helpline

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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