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Care Opinion

My broken leg

Posted By Welshie59

"My broken leg"

About: Welsh Ambulance Services NHS Trust Wrexham Maelor Hospital

(as the patient),

I slipped and broke my tibia and fibula on Oct 1st last year. 

An ambulance was swiftly despatched to help me and the crew were very lovely and professional throughout. They took me straight to fracture clinic so I didn’t have to wait in A and E. 

In fracture clinic everyone was so kind and thoughtful. Similarly in X-ray. Although my leg was painful all handling was done carefully and tactfully with appropriate pain relief. I was seen by the doctor on call, who explained everything and a plaster cast was applied. I was then offered a cup of tea and some biscuits which were so welcome! 

I transferred to the ward and had surgery to insert a very big nail the following day. Again everyone was thoughtful and explained everything. I did feel quite nauseous after the anaesthetic but that passed after a few days. 

Doctors checked on my leg regularly through all this time to make sure my circulation and nerves weren’t compromised. 

I was on the ward for 4 days. With no visitors allowed, I was extremely grateful for the support and chat form the lovely HCAs on the ward who were so kind. Not just to me but in particular to another elderly patient who was confused at times. It was very moving to see how kindly her confusion was managed, by talking to her and keeping her company, and I only wish her family could have seen this. No one could wish for more for their relative. 

4 months on, my leg is well healed. The scars are fading fast and I’m sure will be scarcely visible in a few months. I am back to my normal very active life, for which I will always be eternally grateful. 

I have been lucky and needed very little help from the NHS throughout my life, but when I needed help it was there. I cannot fault any of my care and that despite being ill in a pandemic. Best of all, it’s free! 

We must all cherish this very special service and keep it free for everyone. 

I would like to say a massive thank you to everyone who was involved in my care. 

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Responses

Response from Patient and Carer Experience Team Patient Advice Liaison Service Officer (PALS), Patient and Carer Experience Team, Patient and Carer Experience Team, BCUHB 3 years ago
Patient and Carer Experience Team Patient Advice Liaison Service Officer (PALS)
Patient and Carer Experience Team, Patient and Carer Experience Team,
BCUHB

Submitted on 08/02/2021 at 16:53
Published on Care Opinion on 09/02/2021 at 09:59

Thank you so much for taking the time to express your gratitude and observations of the care provided to others. Positive feedback is much appreciated especially when care delivery has been provided compasionately. I have shared your feedback with the Wrecsam Maelor Hospital. Hope you continue to recover well.

Kindest regards, Carolyn Owen, Head of Patient and Carer Experience BCUHB.

Response from Leanne Hawker, Head of Patient Experience, Welsh Ambulance Service 3 years ago
Leanne Hawker
Head of Patient Experience,
Welsh Ambulance Service

Submitted on 09/02/2021 at 10:59
Published on Care Opinion at 10:59

Thank you so much for the feedback. As an emergency ambulance service it is important that people experience good care and have positive outcomes. Breaking your tibia and fibula is a painful experience so knowing that our response to you was swift and our crew made a positive impression on you is good to hear. Your feedback with be shared with our crew who will appreciate the feedback. I hope you are well on the road to making a full recovery, thank you again for your valuable comments. Leanne Hawker, Head of Patient Experience & Community Involvement, Welsh Ambulance Services NHS Trust.

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