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"Removal of a skin growth."

About: Lauriston Building

(as a relative),

My Dad was seen today by the team at the Dermatology Outpatients in Edinburgh.

They were superb. We weren’t sure how much to expect from a first consultation, but they sorted out the whole issue, from start to finish. We await the final pathology results in a few weeks, but their kindness and care of him were exemplary. 

Special mentions must go to Maria and Louise, our nurse and support worker, for their smiles and kindness throughout the afternoon.

Dr Kavanagh and Dr Reid were a dream team. Working like a smoothly oiled machine, they gave us all the time we needed, including on the spot practical treatment.

Although this was a physical problem, it has also had impacts on mental health. The whole family will sleep better tonight following today’s interventions. Thank you! 

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 3 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 08/02/2021 at 11:59
Published on Care Opinion at 11:59


Dear Two stars and a wish

Thank you very much for sharing your feedback with us following your Dad's experiences at the Dermatology Outpatients last week.

I was delighted to read how the team all worked together so that your Dad was able to be cared for with kindness and smiles whilst working as the smooth oiled machine I would hope for.

I have shared your lovely feedback with the team and I am sure the staff you have mentioned will be delighted to read your kind words.

Thank you again for getting in touch and I hope the next steps for your Dad go as smoothly.

With best wishes

Jeannette

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